Returns & Exchanges
At Bear Trail Bikes, we want to ensure you are fully satisfied with your gear for every mile of the journey. If your purchase isn't the perfect fit for your riding style, you can return or exchange items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Gear
Securely pack your items in their original packaging, ensuring all tags are attached and the product is in unused, trail-ready condition.
Ship It Back
Print the prepaid shipping label provided through the portal and drop your package off at any authorized carrier location.
Quality Inspection & Refund
Once our team inspects your return for quality assurance, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing